For new debit card holders, you will be able to set your own Personal Identification Number (PIN) at the time of activation. If you will be receiving your card in the mail, a unique PIN will be mailed to you separately from your debit card, and you can reset your PIN at the time you activate your card.
If you are an established cardholder and have forgotten your debit card PIN, please call Toll-free 1-800-992-3808. To expedite the process, please be sure to have your debit card available.
Keep track of your debit activity through Online & Mobile Banking!
With Online & Mobile Banking, you have convenient 24/7 access to your account everywhere you go:
Make secure debit purchases with Apple Pay!
Our debit cards are now enabled with Apple PayTM. Apple Pay allows you to add your debit card to your digital wallet to make faster, safer purchases wherever you are - in stores, apps, and online! The app allows you to send and receive money from your Messages.
Yes, your debit card is typically accepted internationally! For security reasons, we do not allow card transactions in sanctioned countries or countries in which U.S. laws prohibit debit activity. If your ATM card is linked to a checking account, it will also be accepted internationally.
We recommend you notify us before traveling internationally so funds in your account remain accessible when you use your debit card. You can set travel notifications by using the debit card management tool through online or mobile banking.
Bon voyage!
Consider a credit card for your travels!
If possible, we recommend using a Credit Card instead of a Debit Card when traveling outside the U.S.
Choosing the right credit card is easier than ever with your credit union. No matter which card you choose, you’ll enjoy important features like EMV smart chip technology, mobile purchasing capability, Apple Pay and Android Pay, plus much more!
You can activate your card at any ATM machine. A simple balance inquiry will complete activation if you enter the correct PIN. Your PIN will be sent to you in the mail separately from your debit card to ensure security.
Additionally, you can activate and set your PIN by calling 1-800-992-3808 toll free.
Keep track of your debit activity through Online & Mobile Banking!
With Online & Mobile Banking, you have convenient 24/7 access to your account everywhere you go:
Make secure debit purchases with Apple Pay!
Our debit cards are now enabled with Apple PayTM. Apple Pay allows you to add your debit card to your digital wallet to make faster, safer purchases wherever you are - in stores, apps, and online! The app allows you to send and receive money from your Messages.
To order a new debit card, please contact a member service representative by calling our Toll-free Member Service Center at 800.356.0067. You may also visit one of our branch locations to receive an instant issue card or to order your new debit card by mail.
If you believe your card has been lost or stolen, please contact the Lost or Stolen Call Center 24/7 immediately at 800.472.3272 to protect your accounts. They will block all transactions on your card and will assist you in ordering a new card.
Do you suspect you've been a victim of identity theft?
Keep tabs on your account balances through our eService options!
With eServices, you have convenient 24/7 access to your account everywhere you go!
There is a fee per replacement for lost ATM/debit cards and you can find all of our current rates and fees listed on our Fee Schedule.
If you believe your card has been lost or stolen, please contact the Lost or Stolen Call Center 24/7 immediately at 800.472.3272 to protect your accounts. They will block all transactions on your card and will assist you in ordering a new card.
Do you suspect you've been a victim of identity theft?
Keep track of your debit activity through our eService options!
With eServices, you have convenient 24/7 access to your account everywhere you go:
If you are receiving this message, your card may be locked, or you may need to reset your PIN.
To reset your PIN or to unlock your account, please contact one of our member service representatives at 800.356.0067 or reach a Member Service Representative through our secure contact form. You can also visit one of our branches to correct this issue.
Keep track of your debit activity through our eService options!
With eServices, you have convenient 24/7 access to your account everywhere you go:
Protecting your accounts and information is important, and being cautious about discussing your accounts with someone who calls can be difficult, even when you receive a call from a fraud department!
Our Fraud Department will call you if they detect fraud on your account. If you receive a call from one of the following numbers, it is a legitimate call and you can feel free to discuss the issues with your account:
On some occasions, the number on your caller ID will appear as all zeroes: 000-000-0000. If you're unsure about answering it, you can call any of the numbers above to ensure it was a legitimate call.
We are here to help you keep your accounts and information safe! For more information about security, visit the Scam & Security Awareness page.
The Credit Union does not charge a fee for using our ATMS. You can avoid ATM fees by conducting your transactions at our branches and ATMs.
Traveling?
ATM/Debit cards are often subject to international service fees when used outside the country. We recommend you notify us before traveling internationally so funds in your account remain accessible when you use your debit card. You can set travel notifications by using the debit card management tool through online or mobile banking.
Bon voyage!
Access your accounts anywhere, anytime
Download the BrightBridge mobile app on the App Store or via Google Play. Follow the prompts to get set up in the application and log in from your smartphone!
Provided the funds are available in your account(s), you may:
If you need to withdraw an excess of this amount, contact us in advance or stop into a branch to discuss your options.
Find a convenient branch or surcharge-free ATM near you! Refer to our ATM & Branch Location page!
Keep track of your debit activity through our eService options!
With eServices, you have convenient 24/7 access to your account everywhere you go:
To report lost or stolen ATM, debit and credit cards during business hours, please call a member service representative at our Toll-free Member Service Center 800.356.0067 during business hours, 800-472-3272 after business hours, or send a secure email through Online or Mobile Banking. We will block and reissue your card.
If you are outside the U.S. or need to call outside of business hours, call collect at 800.472.3272.
Do you suspect you've been a victim of identity theft?
Please visit one of our branches and select a PIN of your choice. To expedite the process, be sure to have your debit card available.
Do you suspect you've been a victim of identity theft?
Make secure debit purchases with Apple Pay!
Our debit cards are now enabled with Apple PayTM. Apple Pay allows you to add your debit card to your digital wallet to make faster, safer purchases wherever you are - in stores, apps, and online! The app allows you to send and receive money from your Messages.
The terms “debit card” and “check card” mean the same thing. A debit card withdraws money from your checking account the same way a check does; therefore, it debits your account. It can also withdraw money from your savings account, provided that option is set up when the debit card is created.
Debit cards can also be used to make purchases at any retail establishment that displays the VISA logo.
Get your free ATM/debit card today!
There are many benefits that come with our checking account and a complimentary ATM/debit card is just one! There is no monthly maintenance fee or per check fee, so you're free to use your checking account as you need. More benefits include:
Begin your application now and open your new account today!
Not a member?
Becoming a member is your next step toward financial success! Experience the following benefits:
Click here to learn more and open your account today!
Your debit Personal Identification Number (PIN) is a private, unique number assigned to your debit card for greater security. If you have forgotten your PIN, please call the Toll-free Member Service Center at 800.356.0067. To expedite the process, please be sure to have your debit card available.
You can also visit one of our branches and select a PIN of your choice if you have forgotten or would like to change your PIN.
If you are a new debit card holder, you will be able to set your own PIN at the time of activation. If you will be receiving your card in the mail, a unique PIN will be mailed to you separately from your debit card.
Keep track of your debit activity through Online & Mobile Banking!
With Online & Mobile Banking, you have convenient 24/7 access to your account everywhere you go.
Make secure debit purchases with Apple Pay!
Our debit cards are now enabled with Apple PayTM. Apple Pay allows you to add your debit card to your digital wallet to make faster, safer purchases wherever you are - in stores, apps, and online! The app allows you to send and receive money from your Messages.
A debit card draws from money you have available in your checking account. When you use your debit card, funds are immediately withdrawn from your checking account. Our members will receive a free debit card upon opening any one of our checking accounts.
When you use a credit card, you are borrowing money from a finite line of credit offered by a financial institution, depending on your credit limit. Each month you will receive a statement specifying your purchase amounts and details, as well as the minimum payment due. If you do not pay off your credit card in full each month you will be charged interest on the money you owe.
Choosing the right credit card is easier than ever. No matter which card you choose, you’ll enjoy important features like EMV smart chip technology, mobile purchasing capability, Apple Pay and Android Pay, plus much more! Learn more!
There are many possible reasons your card might be denied.
For security reasons, the specifics of your situation must be dealt with in confidence. During business hours, please call a member service representative at 800.356.0067 or visit a branch location to go over your transaction history.
Keep track of your debit activity through Online & Mobile Banking!
With Online & Mobile Banking, you have convenient 24/7 access to your account everywhere you go.
Make secure debit purchases with Apple Pay!
Our debit cards are now enabled with Apple PayTM. Apple Pay allows you to add your debit card to your digital wallet to make faster, safer purchases wherever you are - in stores, apps, and online! The app allows you to send and receive money from your Messages.
There are many possible reasons why this is happening. During business hours, please call a member service representative at 800.356.0067 or reach out via our secure contact form to resolve the issue.
Traveling?
One common reason for declined cards is a security card block due to unexpected transactions occurring outside the geographic region in which your card generally operates. We recommend you notify us before traveling internationally so funds in your account remain accessible when you use your debit card. You can set travel notifications by using the debit card management tool through online or mobile banking.
Bon voyage!
Keep track of your account activity through our eService options!
With eServices, you have convenient 24/7 access to your account everywhere you go:
When you use your debit card to make purchases, money is deducted from your checking account. A debit card can be used at just about any location that would accept a credit card, and may be used at an ATM.
An ATM card, however, can only be used at an ATM terminal to withdraw or deposit money, or at certain merchants that accept ATM transactions. It cannot be used to make purchases at most terminals.
A free debit card is included when you open an account with BrightBridge. Check out our checking account options to determine which account is right for you.
Get your free BrightBridge ATM/debit card today!
There are many benefits that come with our checking accounts and a complimentary ATM/debit card is just one! There is no monthly maintenance fee or per check fee, so you're free to use your checking account as you need. More benefits include:
Begin your application now and open your new account today!
Not a member?
Becoming a member of BrightBridge or BCU is your next step toward financial success! Experience the following benefits:
Click here to learn more and open your account today!
Please call 800.356.0067 to reach one of our member service representatives. You can also use our secure contact form to resolve your issue. Visit one of our convenient branch locations if you would like to receive in-person assistance.
Traveling?
One common reason for restricted cards is a security block due to unexpected transactions occurring outside the geographic region in which your card generally operates. We recommend you notify us before traveling internationally so funds in your account remain accessible when you use your debit card. You can set travel notifications by using the debit card management tool through online or mobile banking.
Bon voyage!
Keep track of your account activity through our eService options!
With eServices, you have convenient 24/7 access to your account everywhere you go: